Shipping & returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If an item is returned more than 90 days after delivery, we may be able to grant a partial refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dot@energydots.co.uk and send your item to: Unit 8, Rodgers Industrial Estate, Yalberton, TQ47PJ, United Kingdom.