Customer feedback is of upmost importance to us as a company, so the objective of this survey was to ask our customers who had purchased smartDOT to share their experience.
Phase 1 of our survey concluded on the 10.02.21, with 267 responses.
Below we will outline how the survey was conducted, the results and the survey questions.
The survey was sent to smartDOT customers who have purchased the product since the 1st April 2020. We asked customers to take part in the survey by e-mail and if happy to take part they completed the online survey.
Q1. How often do you suffer from headaches since using smartDOTs?
Overall 60% responded that they had Headaches Less Often since using smartDOTs (161 out of 267)
22% Had Headaches Much Less Often (59 out of 267)
38% Had Headaches Less Often (102 out of 267)
39% Noticed No Change (104 out of 267)
1% Had Headaches More Often (2 out of 267)
Q2. When talking on the phone how often does your head/ear feel hot?
Overall 69% responded that Heating effect on the Head/Ear when using a phone occurred Less Often since using smartDOT (183 out of 267)
31% Much Less Often (84 out of 267)
37% Less Often (99 out of 267)
31% Noticed No Change (84 out of 267)
>1% More Often (1 out of 267)
Q3: How often do you notice a Tingling feeling in your fingers?
Overall 53% responded that they experienced Less Tingling in their fingers since using smartDOT (142 out of 267)
24% Experienced Tingling in their fingers Much Less Often (64 out of 267)
29% Experienced Tingling in their fingers Less Often (78 out of 267)
44% Saw No Change (118 out of 267)
3% Experience Tingling in their fingers More Often (8 out of 267)
Q4: Have you noticed any other benefits since using smartDOTs that are not mentioned above?
Responses Included some of the following:
- Not waking during the night
- Better Sleep
- Feel Calmer
- Less Anxiety
- Less Ringing in the Ears
- More Energy
- Less Fatigue
- Less Muscle Ache/Tension
- Clearer Mind
- Better Concentration
- Improved Focus